Styles and Sizing
How are items categorised?
On the app, you can filter through the selection according to Brand, Type, Retail Price, Size, Colour, Occasion, Sleeve and Neckline.
What sizes do you carry?
We currently carry sizes XXS to L. MADThread sizing typically corresponds to UK sizing.
How do I know if the clothes fit?
In every product page, we have carefully detailed the clothing fit, fabric type, stretchability and measurements for your easy reference. In your first tote, we'll send you a measuring tape, so you can key in your vital measurements on our app and compare this against the clothing measurements.
Why do you need my measurements?
Having your measurements allows you to find the best fit possible. As sizing may differ from brand to brand, we do our best to provide actual measurements of each clothing piece which you can then compare against your own vital statistics.
Is there a way I can try on the clothes before subscribing?
Yes, you may! By appointment only and at least one week in advance. Let us know if you want to drop by. We’re working hard to welcome as many of you as possible to the mad wardrobe!
Do you carry maternity wear?
Currently we do not carry maternity wear, but we do carry different types of dresses that will fit you comfortably throughout your pregnancy! We’re always growing our closet so check in again soon!
Delivery and Returns
I've subscribed! Do you deliver the next day?
Yes! Our delivery service comes straight to your doorstep, the next working day if you place an order before midnight. However, please note that we do not deliver on public holidays. You can also schedule for a MADSwap self-collection at our office.
What delivery methods are available?
Schedule for a next-day MADSwap Delivery Monday - Saturday during the following three time slots:
- 12PM-3 PM
- 7PM-10PM (Mon - Fri Only)
Is delivery chargeable?
No, delivery is included in your subscription fee.
Where do you deliver?
We deliver islandwide, anywhere in Singapore.
Do you deliver internationally?
We currently only deliver within Singapore.
I want to keep this piece for longer! Can I do a partial return?
Yes! We do allow partial returns at $6.99 per item that you would like to keep. You will have to ping us on intercom if you would like to proceed with this option.
How long would you take to process my return?
Woot! There is no waiting time between totes, as you’ll get a new one in exchange for your old tote at the same time!
Can I reschedule a delivery?
Unfortunately, not! Please make sure you are present throughout your delivery timeslot, as our drivers commit to being on time for everyone.
Should you have any last minute appointments and would like to reschedule your delivery time to a different time slot in the same day, we will not be able to change the time slot in our system.
Your order will be cancelled and you will have to re-order.
In some cases, should you ping us on intercom at least 3hrs before the scheduled delivery time, we can advise our drivers of any changes in your schedule on the day of your delivery/pickup and they will try best to proceed accordingly.
What happens if I miss my delivery?
In the event that you have missed your delivery, your tote that has been scheduled for the delivery will be cancelled and you will have to place a new tote order.
What happens If I forget/failed to return an item(s) I rented in my tote? E.g. Late return
Upon receiving any returned totes back to our warehouse, our operations team will proceed to process the items in the returned tote. Should there be any missing item(s) in the returned tote, a notification email will be sent immediately to notify that there will be a $15 charge per day and per item.
Therefore, we would encourage all customers to check their totes before returning any items that were rented as there will NOT BE ANY REFUNDS for the late return of missing item(s). It will also take our warehouse about 2-3 days to process the returns of the missing item(s) (Excluding Sundays and Public Holidays).
For any late returns of one-time totes under the $39 Package: There will be a $15 NON-REFUNDABLE charge per day for the first 3 days past the scheduled date of return (eg. If I received the tote on 14 Nov, I would have to return it before 21 Nov).
After 3 days, this will result in a charge that will be the total retail price of ALL items in the tote that was rented at the time that it was bought by the company.
How do I unsubscribe/cancel?
We’d hate to see you go! Cancellations are easy. To unsubscribe, chat with us and the cancellations team will get back to you within 1-2 working days to arrange a collection of your current tote on hand as soon as the next day. Your cancellation takes effect on the date of the collection. We regret that we will not be able to waive any charges for late returns.
We recommend that you schedule your returns at least 3 working days before the end of your billing cycle so that we can end your subscription before the next billing date. Unfortunately, we are unable to pro-rate refunds for monthly subscription fees for the unused duration of your monthly subscription.
Can I pause my subscription?
Yes, you can! Going on a holiday? Posted overseas for work? Put your subscription on hold. You can pause your subscription as long as you want.. How to pause? Easy peasy!
Simply ping us on Intercom to let us know the period you would like to pause for as well as the day that you would like the pause to start and we will be able to schedule a pickup of your tote at your convenience. Any pauses will only be able to commence upon the successful collection of your tote.
Your subscription will be paused on the date of your collection and will automatically resume when the selected pause duration ends.
For customers that are under our starter plan, if you were to use 1 out of 2 swaps and wish to pause, your unused swaps will be carried over into your resumed billing cycle.
For customers under our Unlimited and VIP Unlimited Plans, there will be NO pro-ratings of any underutilized swaps as there is no limit to the number of times you can swap, you would be able to swap as many times as you want!! Therefore should you wish to pause, your billing cycle will be reset. (E.g. If your billing date is on the 11 Nov it would mean that your next billing date would be on 11 Dec, if you were to schedule a pause for 1 month (31 Days) on 15 Nov, your billing cycle would start on 15 Dec instead and your next billing date would be on 15 Jan)