General
What is MADThread?
MADThread is Singapore’s newest fashion rental platform that offers unlimited styles for women. Ever dreamed about an endless closet packed with curated designer brands? It’s real. Except it takes up no space and does all your dry cleaning. Whether you need a sequined day-to-night dress for work or a classic blue number that shouts boardroom chic, we let you experiment with different looks without breaking the bank.
Our mission?
MADThread is on a mission to take the hassle out of shopping, but not the fun. Mad styles. Price down. On-demand. We’re obsessed with building a one-stop subscription platform that our customers love and can’t do without.
Why rent and not just buy?
Because our Mother Earth deserves better. Millions of tonnes of clothes go into landfills or are incinerated every year because they go unsold or are simply tossed out. Less waste and pollution. Sharing clothes are a great way to experiment with new styles whilst being just a little bit more accountable to our environment. It’s easier on the wallet, too. Wouldn’t you agree?
How are you different from other subscription services?
Our MADSwap delivery service! We're the ONLY subscription rental service in town that promises easy, next-day deliveries where you get your new tote and return the current tote you have on hand at the same time, in a single trip. No double deliveries. Shorter time slots. We think that brings a whole new meaning to fashion on-demand.
We’re also crazy about sourcing for cult brands from all over the world. Although fashion knows no boundaries, our styles come in only a few unique pieces so you’re rarely caught wearing what someone else on the platform is. Don’t worry, there are thousands of apparel for everyone to choose from. We’re constantly polling you for feedback and apparel reviews the minute you sign up and start renting – so we can continue to offer an unbeatable range of styles and sizes, personalized to you.
Are the clothes clean?
Yes! We deliver ‘em sparkling fresh, disinfected and thoroughly clean.. Our close partnership with our laundry partner who has decades of experience ensures quality, professional dry-cleaning standards. The clothes are inspected by our QC team to be in like-new condition before they are sent out. Find out more about our quality standards here.
Subscription
Is there a subscription fee?
ALL NEW PRICE PLANS start from $39 to $199: Now you can choose between renting just one-off for a special occasion (no subscription needed) or subscribing to a VIP Plan.
How do I subscribe?
Sign up via our website or mobile app. Key in your credit card details to start subscribing and get your tote the next day.
How does MADThread work?
Browse our closet in the cloud. Select 3 available items you want delivered. We deliver right to your door step the next working day in a convenient tote bag, professionally dry-cleaned, pressed and ready-to-wear. Dry cleaning and deliveries are free.
Feel like a change of clothes? Select another 3 items, schedule for a MADSwap delivery and we’ll come by the next working day to swap the pieces you have on hand for the new 3 pieces, in a single trip. This means we’ll pick up your current tote, in exchange for your new tote, with no processing time in between! Yup, we hate waiting too.
How long can I keep the tote?
As long as you’re on a subscription plan, you can choose to keep the items for as long as you want, and schedule a MADSwap anytime, anywhere via the internet.
We encourage customers to swap often though - be bold and step out of your comfort zone - experiment with fashion, we say.
Can I rent the same thing twice?
Sure! If the item is available, you can rent it as many times as you want.
MADSwap
What's a MADSwap delivery?
Enjoy instant new picks with no processing time between returns and deliveries! Whenever you want a change of clothes, browse our styles and select another 3 new items. Schedule a MADSwap via our app. When our delivery person arrives, return the rented 3 styles on hand and receive your 3 new styles at the same time - in a single on-the-spot exchange. No processing time in between!
Can I rent more than 3 pieces of clothing at one time?
For each MADSwap, you are only entitled to 3 pieces. If you would like to rent more styles each time you swap, kindly chat with our customer service for more information.
Can I carry my swap forward on a basic plan?
Unfortunately, you won't be able to carry a swap forward! If you'd like more swaps every month, we've introduced a new feature where you can purchase an additional swap for $35. Once you've maximized your swaps for the month, there will be an auto pop-up that prompts you to make that decision.
Can I get a refund for unused swaps?
Unfortunately, we are unable to facilitate any retrospective refunds for underutilized subscriptions once the system has billed for the transaction.
What happens if I stain or damage the item?
Please chat with us in-app and send us snapshot images of the item as soon as the incident happens. Upon the return of your tote, our professional dry-cleaners and tailors are equipped to handle most stains/slight damages and recommend that you do not attempt to remove the stains yourself.
Unfortunately, it is our company’s policy to bill our customers for any lost or permanently damaged item at full retail price should the item be beyond repair. If the damage of the item can be fixed/reversed (and we promise you that we’ll try our very best!), customers will be charged a nominal repair cost or additional dry cleaning cost. These charges have been laid out in our Terms and Conditions.
Please take care of our goodies! This allows everyone in the sharing community to enjoy our closet in the cloud.
What happens if I misplace an item?
Please chat with us in-app and let us know. We regret to inform you that a penalty late charge of $15 per item will be imposed on you for each and every day that the item is not been returned to us. If the item(s) is not returned in 7 days from when it was due, the item will be deemed as lost and there will be a final charge for the full retail price of the item. These charges have been laid out in our Terms and Conditions.
Will the items need to be ironed before wear?
All items will come steamed and pressed before delivery. However, some delicate items may experience wrinkling during the delivery process. You can either use a garment steamer or an iron on low heat. Please refer to the care instructions on the label tags on the clothes for more information.
Can I alter the item?
No, please refrain from altering or sewing onto any of our items! Most of the lengths have been altered professionally by us to fit the average Asian height. If need be, you can use Hollywood tape as a temporary solution, provided you remove it prior to returning the item. No holes, please!
Payments
What are the payment methods?
Visa, Mastercard and Amex credit and debit cards are all accepted. If you do encounter difficulties, give us a holla and we’ll get back to you pronto.
Is my card information safe?
Absolutely! We use Stripe, a trusted global online payment processor. None of your credit card data will be stored on our servers. All transactions are SSL (Secure Socket Layer) protected. Stripe is also a PCI Service Provider Level 1, which is the highest grade of payment processing security. They handle billions of dollars’ worth of transactions around the world every year. Your information is safe!
How am I being billed for my subscription?
Your monthly billing cycle begins as soon as you enter your join code and credit card details. Automatic payment occurs on the date you subscribed on, for every subsequent month.
